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Our socks are mid-calf so that they can work with a range of shoes e.g boots and shoes. They’re perfect for the transition between smart and casual dress. We also think this is the most comfortable option.
Here at Neil Sneider our socks are made from the finest quality Egyptian Cotton. The fibers of this ‘Giza 88’ Egyptian Cotton are very long, which means that our socks contain a soft and durable surface that's pill resistant and holds its shape multiple washes.
Great care has been put into the creation of our socks and to keep them in their premium condition we ask that you hand wash and hang dry your pair. Alternatively, our socks are machine washable at 40°C. Please do not Iron, bleach, tumble dry or dry clean your pair.
If you are experiencing difficulties with any aspect of the Neil Sneider website please get in contact with us, we will be more than happy to help. Visit our contact page to submit an inquiry.
Yes. If you have special requests (weddings, upcoming events, special occasions, bulk orders) do get in touch with us at hello@neilsneider.com and we will see about making it happen.
Yes, we recommend you select a sock that covers your shoe size. We also have a detailed size guide to help you choose the correct size on each individual sock selection page.
We have taken every care to ensure the security of the Neil Sneider website and follow numerous recommended and compulsory guidelines. All of our payments and associated payment information is handled through Stripe and adopts industry standard security methods such as SSL encryption to protect your personal information.
Neil Sneider uses Secure Socket Layer (SSL) technology. This means your data is encrypted and protected when you send data to Neil Sneider over the Internet. You can tell a site uses and has SSL enabled when you see a padlock at the top of your browser. You will also notice that the URL in the address bar at the top of the browser will being with ‘https’ instead of the normal ‘http’ This means you are in secure mode.
We accept all major debit and credit cards so paying for your order couldn’t be simpler. All payments processed on our site are dealt with by the secure payment gateway terminal Stripe ensuring a safe checkout process for you each and every time.
We are accepting PayPal payments on our website now. In case you do not have a credit card or PayPal, please contact us and we will facilitate you with our direct bank details.
We take security very seriously here at Neil Sneider. We’re committed to ensuring we keep our customers’ details safe.
We ship worldwide, and offer free shipping on orders over $60. The cost will automatically be discounted upon checkout. Free shipping does not apply to international orders at this time. Depending on your location, shipping will generally take between 1 to 5 business days. All deliveries are fully traceable and an email will be sent out upon shipping with tracking details. If you order from our website for delivery outside the USA, your products may be subject to import duties and taxes, which are levied when the delivery reaches its destination. You will be responsible for payment of any such import duties and taxes. For further information on duty and tax we suggest you contact your local customs office as rules vary per country.
We ship from our headquarters located in Atlanta, GA. Please allow one to two business days for your order to process.
If you want to send something to someone as a gift then you can use their address as the delivery address for your order. This box can be located just below the delivery and billing address form on the checkout page. Listed as ‘Ship to a different address?’ We don’t display the prices of our socks on the paperwork included with the order, so you can keep how much you’ve spent a secret.
If your order has been sent to you using a trackable service you can follow it’s journey to you. You’ll receive a confirmation of shipping email (please do check your junk/spam folders) from our headquarters once your order in on it’s way. Simply click on the tracking information on your email and you will be able to follow your order’s journey.
Your estimated delivery time is between 2-4 business days for USA deliveries and between 5-15 business days for all other deliveries. Should you find that your has not arrived after this time period, please feel free to contact us at hello@neilsneider.com
We offer free exchanges or returns in case our socks are not to your liking. Please contact us at hello@neilsneider.com for a size/color swap or return within 14 days of receiving the goods. We will then accommodate you with the correct exchange/return address and provide you with a different pair of socks or refund to ensure you are fully satisfied with your purchase. In order to be eligible for an exchange or return you must return the goods in original and unworn condition (please try on socks on a soft surface - indoors) together with the original packaging, within 21 days of receiving the goods. When these conditions are not met, Neil Sneider is unfortunately unable to issue an exchange or refund. Refunds will appear in your account within 5 working days of receiving the goods back at our workshop, depending on your bank/card issuer. Unfortunately we cannot refund any possible duties, taxes or shipping costs that are made by us sending and returning the product(s). The returned product/products remains your responsibility until it arrives at our headquarters. Furthermore, shipping costs for multiple returns/exchanges on the same order will not be covered.
We ask you to cover the cost of postage to our US Office. However, if there is a fault with the products you've purchased that means they have to be returned, then we will reimburse you for reasonable shipping costs. If the item is faulty, please email us at hello@neilsneider.com It is essential for both hygiene and for a thorough assessment that faulty items are returned to us in a clean, dry and presentable fashion.
In the unlikely event that your socks develop a hole, please contact us with a clear image of the hole or fault. We are happy to replace any socks within a year of purchase.
From time to time we like to send our customers exclusive discounts, special offers, behind the scenes news, new product information and other Neil Sneider information. To receive this information you need to be subscribed to Neil’s Emails by Registering. Simply sign up for our newsletter by entering your details to be up to date on the world of Neil Sneider. To unsubscribe simply select the ‘unsubscribe’ option which is present in every email we send.
In case you have any further questions, please feel free to contact us on hello@neilsneider.com, or by using the contact form on the website. We aim to answer any of your questions within 24 hours.
We get it, gifts are tough. The Neil Sneider Luxury Sock Gift Card is the perfect gift. Easy to send, and will look great in the recipient's inbox. Our gift cards are digital and can be scheduled for delivery to the recipient of your choice. The Recipient will be able to use it on our site to select their size, select their desired pair(s) , and order their new socks. Please specify the recipient's email address and desired date you'd like the gift card to be activated at checkout. At this time, please email us at info@neilsneider.com to purchase gift cards.
You have successfully subscribed, please use discount code: welcometoneil to receive 10% off on your next order.